Frequently asked questions
GENERAL QUESTIONS
Can you return our products?
Orders can only be returned following the terms and conditions stated within our refund policy. Reach out to us if you face any difficulties.
Do you ship internationally?
No. Currently, we are only based in Singapore. However, we are in the works of getting it done. Hopefully by the end of 2026!
BUSINESS QUESTIONS
How can I get in touch regarding media, press, or partnership opportunities?
You can contact us on the contact us page, or email us at hello@94fragrance.com.
Are you looking for retail distribution partners?
Always! You can email us at hello@94fragrance.com and we will follow up with you!
Can you create a custom fragrance for my brand?
We can definitely do this, in fact, we offer this service under our B2B page. Reach out to us and we can work together to bring your dream fragrance to life!
Do you offer bulk orders for businesses and special events?
We can work together on this, get in contact with us earlier as it will take a bit more lead time. You can reach out to us at hello@94fragrance.com!
FRAGRANCE QUESTIONS
What is extrait de parfum?
Fragrances have different level of concentrations, eau de cologne, eau de toilette, eau de parfum, etc.
Our perfumes are categorised as extrait de parfums as they have a minimum 25% concentration level.
Is it safe to use?
94 follows the IFRA regulations strictly. However, if your skin reacts adversely, stop consumption immediately and seek medical service.
Our products are HSA approved as well.
How are your fragrances made?
All of our fragrances are formulated by professional perfumers and made with high quality ingredients.